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2. Customer knowledge - Wikipedia

   en.wikipedia.org/wiki/Customer_knowledge

   Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing". [2]

3. Know your customer - Wikipedia

   en.wikipedia.org/wiki/Know_your_customer

   Know your customer places a costly burden on businesses operating in the financial industry, especially smaller financial companies, where compliance costs are disproportionately heavy. [21] Customers may feel the information requested to be intrusive and burdensome, and may choose not to enter the business relationship as a result.

4. Here's what can be done about debanking, the un-American ...

   www.aol.com/heres-done-debanking-un-american...

   Through thousands of pages of "Know-Your Customer" (KYC) rules promulgated under the Anti-Money Laundering Act (AML), banks are required to verify the identity of their customer and collect ...

5. Voice of the customer - Wikipedia

   en.wikipedia.org/wiki/Voice_of_the_customer

   In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]

6. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The three basic methods of customer profiling are the psychographic approach, the consumer typology approach, and the consumer characteristics approach. These customer profiling methods help you design your business around who your customers are and help you make better customer-centered decisions.

7. Operational excellence - Wikipedia

   en.wikipedia.org/wiki/Operational_excellence

   It is intended to enable employees to identify, deliver, and enhance the flow of value to customers. Common frameworks associated with operational excellence include: lean management and Six Sigma, which emphasize efficiency, waste reduction, and quality improvement. Organizations that adopt these practices may report increased customer ...