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Incident management (IM) is an IT service management (ITSM) process area. [1] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. If not managed, an incident can escalate into an emergency, crisis or disaster. Incident management is therefore the process of limiting the potential disruption caused by such an event ...
Incident Command System. ICS basic organization chart (ICS-100 level depicted) The Incident Command System (ICS) is a standardized approach to the command, control, and coordination of emergency response providing a common hierarchy within which responders from multiple agencies can be effective. [1]
Computer security incident management is a specialized form of incident management, the primary purpose of which is the development of a well understood and predictable response to damaging events and computer intrusions. [1] Incident management requires a process and a response team which follows this process.
The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security. The program was established in March 2004, [1] in response to Homeland Security Presidential Directive -5, [1][2] issued by President George W. Bush.
ISO 22320:2018, Security and resilience - Emergency management - Guidelines for incident management, is an international standard published by International Organization for Standardization that provide guidelines to be used for organizations that helps to mitigate threats and deal with incidents to ensure continuity of basic function of society (for example water and food supplies, health ...