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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
SAP Logon Tickets can be used for single sign-on through the SAP Enterprise Portal. SAP provides a Web Server Filter that can be used for an authentication via http header variable and a Dynamic Link Library for verifying SSO Tickets in 3rd party software which can be used to provide native support for SAP Logon Tickets in applications written in C or Java.
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SAP Solution Manager is a central support and system management suite provided to SAP's customers as part of their license agreement. As an SAP system landscape may include a large number of installed SAP and non-SAP systems, SAP Solution Manager is intended to reduce and centralize the management of these systems as well as end-to-end business processes.
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They are recorded in the log files and maintained for a predetermined period. This type of event is used to check the status of a device or service, to confirm the state of an activity, to generate statistics (user login, batch job completed, device power up, number of users logged into an application)
An official ticket number (including the airline's 3-digit ticketing code, [2] a 4-digit form number, a 6-digit serial number, and sometimes a check digit) Carriage terms and conditions (or at least a reference to them) Fare and tax details, including fare calculation details and some additional data such as tour codes.