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  2. Persona (user experience) - Wikipedia

    en.wikipedia.org/wiki/Persona_(user_experience)

    Here, the illustration person called Femi is a persona used online. A persona (also user persona, user personality, customer persona, buyer persona) in user-centered design and marketing is a personalized fictional character created to represent a potential end user. [1] Personas represent the similarities of consumer groups or segments.

  3. User story - Wikipedia

    en.wikipedia.org/wiki/User_story

    In software development and product management, a user story is an informal, natural language description of features of a software system. They are written from the perspective of an end user or user of a system, and may be recorded on index cards, Post-it notes, or digitally in specific management software. [1]

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    To map a customer journey is important to consider the company's customers (buyer persona), the customer journey's time frame, channels (telephone, email, in-app messages, social media, forums, recommendations), first actions (problem acknowledgment), and last actions (recommendations or subscription renewal). Customer Journey Maps are good ...

  5. Category:People and person templates - Wikipedia

    en.wikipedia.org/wiki/Category:People_and_person...

    Do not add templates to this category: instead, use the appropriate sub-category. Subcategories. This category has the following 26 subcategories, out of 26 total. ...

  6. Use case - Wikipedia

    en.wikipedia.org/wiki/Use_case

    Below is a sample use case written with a slightly modified version of the Cockburn-style template. Note that there are no buttons, controls, forms, or any other UI elements and operations in the basic use case description, where only user goals, subgoals, or intentions are expressed in every step of the basic flow or extensions.

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    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. Persona - Wikipedia

    en.wikipedia.org/wiki/Persona

    Persona studies is an academic field developed by communication and media scholars. [4] The term "persona" has been discussed by sociologists Robert Park [5] and Erving Goffman [6] in the 1950s. It is a tool to become persons by constructing the conception of our role and connecting the inner conception to the outer world as individuals. [7]

  9. Purchase funnel - Wikipedia

    en.wikipedia.org/wiki/Purchase_funnel

    An example of a typical purchase funnel. The purchase funnel, or purchasing funnel, is a consumer-focused marketing model that illustrates the theoretical customer journey toward the purchase of a good or service. This staged process is summarized below:

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