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One of the most rewarding positions at a practice, a veterinary receptionist is also the most important often deeply influencing the loyalty of clients. This handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.
Getting your new receptionists off to a good start will build the foundation for a lasting career in your practice. You'll help them meet your expectations by simply providing a structured environment that promotes success.
Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensible handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.
Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensible handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.
Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensible handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.
The Veterinary Receptionist's Handbook by M.T. McClister,Amy Midgley and a great selection of related books, art and collectibles available now at AbeBooks.com.
Revised and refined to reflect the modern veterinary practice, the new 3rd edition features: A new chapter on fast-growing social media, Web resources for medical/general practice info. Updated, easier-to-use look and feel.