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Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation , mediation or arbitration , or a combination of all three.
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Dispute resolution or dispute settlement is the process of resolving disputes between parties. The term dispute resolution is conflict resolution through legal means. [1]
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For example, corporate dispute resolution can involve a customer service department handling disputes about its own products; addressing concerns between consumers and independent, third-party sellers; and participating in a reputation-based enforcement mechanism. [17]
The AAA also administers International Centre for Dispute Resolution (ICDR), established in 1996 and overseas international arbitration proceedings initiated under AAA rules. ICDR currently (as of 2018 [update] ) has offices in New York City , Mexico City , Singapore , and Bahrain .
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