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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Elementor Ltd. is an Israeli software development company primarily known for its WordPress website builder, Elementor. The Elementor website builder allows WordPress users to create and edit websites with a responsive drag-and-drop technique similar to Wix, Metaconex, or Webflow.
Unicode support Custom fields SLA [30] Plugin API [31] Multiple projects Full-text search Indexed full-text search Indexed file search Edit conflict warning Apache Bloodhound: Yes, integrated wiki Yes Yes Yes Yes No Yes Yes (as of 0.6) Yes Yes [32] uses Whoosh No No Assembla Tickets
The email system includes support for auto-responses, attachments, and full customization of all the rules which govern email. Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.
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