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The company's review system's reliability has also been affected by the submission of fake reviews by external users, such as false positive reviews submitted by a company to promote its own business or false negative reviews submitted about competing businesses – a practice sometimes known as "astroturfing" – which the company has tried to ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
If you need to dive in a little deeper when looking at online reviews, there’s even more to think about. Related: Before You Write That Negative Restaurant Review, Know This. Filters are your friend
[15] Even so, questions are being raised about the apparent change of course, e.g., regarding Google's steering Zagat and its mobile app toward general content, and away from its traditional reviewer stable into an already very competitive, well-populated everyman restaurant review approach and business niche. [23]
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Restaurant guides review restaurants, often ranking them or providing information to guide consumers (type of food, handicap accessibility, facilities, etc.). One of the most famous contemporary guides is the Michelin series of guides which accord one to three stars to restaurants they perceive to be of high culinary merit.
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