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India does not have a specific law which addresses the recording of phone calls.It is not criminal for a person to record a phone call of which they are themselves a participant without consent from the other parties although the recorders may be liable to legal action if the other party considers the action to be a breach of their privacy.
A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.
It is illegal to use listening or recording devices that are not permitted for public use. Individuals may only use listening or recording devices within reasonable privacy laws for legitimate security and safety reasons. Many people use listening devices on their own property to capture evidence of excessive noise in a neighbour complaint ...
When to record a call: Many small businesses, like tour operators or bed-and-breakfasts, lack the resources to record their customer service calls. And some companies – notably phone and cable ...
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Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
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Call tracking software records information about incoming telephone calls and, in some regions, records the calls themselves.Call tracking is a technology which can enable the pay per call, pay per minute or pay per lead business model, allowing the tracking of phone calls to be associated with performance-based advertising such as Google AdWords, SEO Services, Display and Electronic Direct ...