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Sky Q is a subscription-based television and entertainment service operated by British satellite television provider Sky, as a part of its operations in Austria and Germany, Ireland, Italy and in the UK. The name also refers to the Sky Q set-top box. Sky Q launched in 2016 replacing the previous Sky+ and Sky X services. [1]
In October 2007, Sky reached the one million mark in terms of customer numbers, and claim to be adding one new customer every 40 seconds. [3] By September 2009, it had 2.3 million customers. [4] By July 2012 Sky had reached four million customers, and unbundled exchanges covering over 70% of the United Kingdom. [5]
As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.