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Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
American Airlines said in a statement the company is committed to supporting passengers with disabilities, and is working to improve their experience. The company said claims for mishandled ...
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
Delta Airlines Inc. case may serve as an example of how legal action can impact the airline industry's advertising practices, regulatory landscape, and consumer awareness concerning carbon neutrality if this case continues in court, either way it goes. Airlines may need to adapt to a changing environment where the accuracy of their ...
The Cathay Pacific discrimination scandal (also known ironically as the Carpet Airline Discrimination Scandal) refers to a series of alleged discrimination incidents by the flight attendants against multiple passengers aboard Cathay Pacific Flight 987, flying from Chengdu Tianfu International Airport in mainland China to Hong Kong International Airport in the Hong Kong Special Administrative ...
The consumer group believes the Civil Aviation Authority ‘should be doing more’ to pursue court action against law-breaking carriers Airlines allowed to get away with ‘unlawful’ behaviour ...