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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
The Pacific Gas and Electric Company (PG&E) is an American investor-owned utility (IOU). [2] The company is headquartered at Kaiser Center, in Oakland, California.PG&E provides natural gas and electricity to 5.2 million households in the northern two-thirds of California, from Bakersfield and northern Santa Barbara County, almost to the Oregon and Nevada state lines.
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
In April 2024, another investigation by ABC News Sacramento discovered some PG&E customers were receiving bills for more than $1,000 for their alleged electricity usage.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
The rate request comes amid a new year of rate hikes, with the average PG&E household paying an additional $34.50 on its monthly bill, and fears that electricity prices will continue to rise.