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2. Your next customer service agent could be generative AI - AOL

   www.aol.com/finance/next-customer-agent-could...

   Generative AI is still prone to “hallucinate” and spit out false answers, so letting a bot run unmonitored in place of a real customer service agent could do lasting damage to a brand’s ...

3. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Generative AI adds a layer of semantics into AI outputs. This was a major breakthrough for conversational AI. Using natural language processing and conversational AI, chatbots could enhance the level of service they could provide, speaking to customers in an easy-to-understand and conversational tone. [8] Today, AI is at the forefront of ...

4. Klarna froze hiring because of AI. Now it says its chatbot ...

   www.aol.com/finance/klarna-froze-hiring-because...

   Klarna’s ChatGPT-inspired bot is now handling two-thirds of Klarna’s customer service chats, and the company thinks it will drive a $40 million improvement in profit this year.

5. Generative artificial intelligence - Wikipedia

   en.wikipedia.org/wiki/Generative_artificial...

   Generative artificial intelligence (generative AI, GenAI, [1] or GAI) is a subset of artificial intelligence that uses generative models to produce text, images, videos, or other forms of data. [ 2 ] [ 3 ] [ 4 ] These models learn the underlying patterns and structures of their training data and use them to produce new data [ 5 ] [ 6 ] based on ...

6. Yellow.ai - Wikipedia

   en.wikipedia.org/wiki/Yellow.ai

   Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.

7. California to tap generative AI tools to increase services ...

   www.aol.com/news/california-tap-generative-ai...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. ... the state started asking technology companies to come up with generative AI tools for public services. Last ...