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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
BT Group is a holding company; the majority of its businesses and assets are held by its wholly owned subsidiary British Telecommunications plc. [119] BT's businesses are operated under special government regulation by the British telecoms regulator Ofcom (formerly Oftel). BT has been found to have significant market power in some markets ...
Some people find the depth of detail an invasion of privacy, with information being seen using search engines. [ 10 ] [ 11 ] [ 12 ] These have the option of deleting their details. There is an opt-out on the electoral roll registration papers, or on 192.com's website by filling out a 'C01' form which can be downloaded and sent online. 192.com ...
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