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A representative for Ticketmaster tells PEOPLE in a statement, "Overall, our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets and duplicated PDFs.
An overpayment scam, also known as a refund scam, is a type of confidence trick designed to prey upon victims' good faith. In the most basic form, an overpayment scam consists of a scammer claiming, falsely, to have sent a victim an excess amount of money.
Ticketmaster's data security incident. According to Ticketmaster's website, the company "discovered unauthorized activity on an isolated cloud database hosted by a third-party data services provider."
In May 2013, Ticketmaster agreed to pay up to $23 million for enrolling customers into a rewards program that charged $9 per month. Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. 1.12 million customers were eligible to claim up to a $30 refund. [62]
The leaked information may have included customers' emails, phone numbers, encrypted credit cards, and other personal information, Ticketmaster said in a statement.
Taylor Swift performing on the Eras Tour in 2023. Ticketmaster received criticism for mishandling the U.S. ticket sale of the tour.. The American ticket sales platform Ticketmaster and its parent company Live Nation Entertainment were met with widespread public criticism and political scrutiny over blunders in selling tickets to the 2023 United States leg of the Eras Tour, the sixth concert ...
The Cure’s Robert Smith said Ticketmaster will refund some money to fans after the rocker ripped into the company for charging what he believed were excessively high fees.
The company has been sued as it has been reluctant to offer full refunds to customers, [19] though it has since amended its refund rules to address those complaints. On February 25, 2021, Live Nation released its full-year 2020 financial results, of which the company saw revenues fall by 84%.