Search results
Results From The WOW.Com Content Network
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
PPL Electric Utilities, which serves 1.4 million customers in 29 counties in Pennsylvania, has received 30 J.D. Power and Associates awards for customer satisfaction. Louisville Gas and Electric and Kentucky Utilities, which serves 1.3 million customers in nearly 100 counties across Kentucky and Virginia , has won 28 J.D. Power awards for ...
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
Nov. 23—WILKES-BARRE — The Pennsylvania Public Utility Commission (PUC) on Wednesday said it will evaluate and consider a joint settlement that addresses widespread consumer billing issues by ...
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]
Louisville Gas & Electric (LG&E) is a utilities company based in Louisville, Kentucky.A subsidiary of PPL Corporation through the LG&E and KU Energy subsidiary, [1] LG&E serves over 429,000 electric and over 333,000 natural gas customers, covers an area of 700 square miles (1800 km 2), and has a total regulated electric generation capacity of 2,760 megawatts.
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
(Reuters) -A license dispute between Arm Holdings and Qualcomm went before a jury on Thursday after attorneys from both sides completed closing arguments. The jury in a U.S. federal court in ...