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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
Number ranges starting 01 can have National Significant Number (NSN) length of 10 or (very rarely) 9 digits. NSN is the number of digits after the leading 0 trunk code or +44 international prefix. The 0800 range can have NSN length as 10, 9, or 7 digits. The 0845 range can have NSN length as 10 or 7 digits.
0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused
Some surgeries have two telephone numbers: one a premium rate 0844 number with a higher level of service and the other a standard geographic 01 or 02 number with a lower level of service, [227] [228] thereby creating a two-tier system for accessing the NHS services.
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Gaps were left within each of those new 10-digit number ranges to allow for the older 9-digit 02 to 09 numbers to migrate in the Big Number Change. Freephone numbers were an exception. Older 9-digit 0500 and 0800 numbers, as well as newer 10-digit 0800 and 0808 numbers, all remained in use after the Big Number Change.
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