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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

  3. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  4. Configuration item - Wikipedia

    en.wikipedia.org/wiki/Configuration_item

    Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).

  5. Incident report - Wikipedia

    en.wikipedia.org/wiki/Incident_report

    Security incident report, a report used to keep track of thefts, losses and other types of security events Vehicle accident report or accident report form , a report about a traffic collision . Some jurisdictions mandate each of the involved parties to file a report of the event, either separately or together.

  6. Case report form - Wikipedia

    en.wikipedia.org/wiki/Case_report_form

    A case report form (or CRF) is a paper or electronic questionnaire specifically used in clinical trial research. [1] The case report form is the tool used by the sponsor of the clinical trial to collect data from each participating patient.

  7. National Fire Incident Reporting System - Wikipedia

    en.wikipedia.org/wiki/National_Fire_Incident...

    It is a true all-incident reporting system. Within the NFIRS states, participating local fire departments fill out the Incident and Casualty reports as fires occur. They forward the completed incidents via paper forms, computer media or the Internet to their state office where the data is validated and consolidated into a single computerized ...

  8. SAP - Wikipedia

    en.wikipedia.org/wiki/SAP

    SAP SE (/ ˌ ɛ s. eɪ ˈ p iː /; German pronunciation: [ɛsʔaːˈpeː] ⓘ) is a European multinational software company based in Walldorf, Baden-Württemberg, Germany.The company is the world's largest vendor of enterprise resource planning (ERP) software.

  9. List of DNS record types - Wikipedia

    en.wikipedia.org/wiki/List_of_DNS_record_types

    Returns all records of all types known to the name server. If the name server does not have any information on the name, the request will be forwarded on. The records returned may not be complete. For example, if there is both an A and an MX for a name, but the name server has only the A record cached, only the A record will be returned.