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2. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Incident Record: an incident can be generated when an exception is detected. RFC: in case of an RFC there are two scenarios underlined: For an exception (two new network devices have been added without the necessary authorization) For a change (in order to prevent a file system failure, the server needs to be upgraded.

3. Activity diagram - Wikipedia

   en.wikipedia.org/wiki/Activity_diagram

   Activity diagrams [1] are graphical representations of workflows of stepwise activities and actions [2] with support for choice, iteration, and concurrency. In the Unified Modeling Language, activity diagrams are intended to model both computational and organizational processes (i.e., workflows), as well as the data flows intersecting with the related activities.

4. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

5. List of BPMN 2.0 engines - Wikipedia

   en.wikipedia.org/wiki/List_of_BPMN_2.0_engines

   Product Name Version Release Date BPMN 2.0 Core Support [1] [Note 1] Deployable Process Definition Language Framework First BPMN 2.0 Release Date [Note 2] License ActiveVOS

6. Business Process Model and Notation - Wikipedia

   en.wikipedia.org/wiki/Business_Process_Model_and...

   Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [4]

7. Flowchart - Wikipedia

   en.wikipedia.org/wiki/Flowchart

   A flowchart is a type of diagram that represents a workflow or process. A flowchart can also be defined as a diagrammatic representation of an algorithm , a step-by-step approach to solving a task. The flowchart shows the steps as boxes of various kinds, and their order by connecting the boxes with arrows.