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If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Please use the below fields to provide the requested information so that we may best assist you.
Contact us for assistance with app enrollment, payment related questions or other issues while using the Zelle ® app. Our partner financial institutions handle all enrollment and payment related issues with Zelle ® in their mobile app and online banking.
Report a Fraud or Scam. If you have been a victim of fraud or scam you may use the form below or call us at 1-844-428-8542 to report your experience. It is important that if you are enrolled in Zelle® through your bank or credit union to report the transaction directly to your bank or credit union.
Zelle Customer Service. Zelle Support Page: zellepay.com/support/contact. Zelle Support Phone Number: 844-428-8542. Details: When I reached out to Zelle, I called the customer support number listed above. Then I: Pressed 2 when asked whether I was using the Zelle app. Pressed 3 when asked If I needed “help with the Zelle app.”
Customer service scams on Zelle exploit customers' trust in the platform’s legitimacy. Scammers impersonate customer service representatives and manipulate victims into sending money or revealing sensitive account information by phone scams and may also reach out via email.
You can request payments directly through our app by tapping Transfer | Zelle ®, selecting Request, entering your customer’s email address or U.S. mobile number, confirming the recipient is correct, and tapping Request.
Fraudsters are actively trying to exploit Zelle and other payment apps, so Clark advises using it only when transacting with a person you know. In fact, on the Zelle website, it says, “You can send money to almost anyone you know and trust with a bank account in the U.S.”.