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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Firestone Tire and Rubber Company is an American tire company founded by Harvey S. Firestone (1868–1938) in 1900 initially to supply solid rubber side-wire tires [2] for fire apparatus, [3] and later, pneumatic tires for wagons, buggies, and other forms of wheeled transportation common in the era.
Firestone's Decatur plant was closed in December 2001 and all 1,500 employees were laid off. [70] Firestone cited a decline in consumer demand for Firestone tires and the age of the Decatur plant as the reasons for closing that facility. [71] It is estimated that closing the Decatur plant cost Bridgestone/Firestone $210 million. [71]
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