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  2. List of mergers and acquisitions by Gen Digital - Wikipedia

    en.wikipedia.org/wiki/List_of_mergers_and...

    The company has made five acquisitions with a value greater than $1 billion: LifeLock was acquired on Feb 9, 2017 for $2.3 billion, Blue Coat Systems was acquired on Aug 1, 2016 for $4.65 billion, VeriSign was acquired on May 19, 2010, for $1.250 billion, Altiris was acquired on April 6, 2007, for $1.038 billion, and Symantec purchased Veritas ...

  3. Verisign - Wikipedia

    en.wikipedia.org/wiki/VeriSign

    Verisign, Inc. is an American company based in Reston, Virginia, that operates a diverse array of network infrastructure, including two of the Internet's thirteen root nameservers, the authoritative registry for the .com, .net, and .name generic top-level domains and the .cc country-code top-level domains, and the back-end systems for the .jobs and .edu sponsored top-level domains.

  4. List of call centre companies - Wikipedia

    en.wikipedia.org/wiki/List_of_call_centre_companies

    The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)

  5. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]

  6. LightSurf - Wikipedia

    en.wikipedia.org/wiki/LightSurf

    LightSurf was founded in 1998 by Philippe Kahn and his wife Sonia Lee. [1]In 2005, the company was acquired by VeriSign.Following a change of corporate strategy and an internal reorganisation, the LightSurf technology and assets were included in the "VeriSign Messaging and Mobile Media" business unit which was subsequently offered for sale by VeriSign in late 2008.

  7. Level 3 Communications - Wikipedia

    en.wikipedia.org/wiki/Level_3_Communications

    Level 3 Communications, Inc. was an American multinational telecommunications and Internet service provider company headquartered in Broomfield, Colorado. [4] It ultimately became a part of CenturyLink (now Lumen Technologies), where Level 3 President and CEO Jeff Storey was installed as Chief Operating Officer, becoming CEO of CenturyLink one year later in a prearranged succession plan.

  8. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  9. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

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