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As a bonus, you'll find a story further down, about how one customer's viral interaction with an AI customer service bot went hilariously off-script, prompting a delivery company to do damage control.
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When in doubt, contact customer service directly and file a report. When using email, look for the Amazon smile logo. That is an icon used to verify the message is directly from Amazon.
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Prime Now, LLC is a subsidiary of Amazon that oversees its same-day grocery shopping and delivery service. The name also originated a brand, including a custom app, to distinguish the service from Amazon's other offerings, but both the branding and the app have since been discontinued.
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Amazon Fresh is a subsidiary of the American e-commerce company Amazon in Seattle, Washington.It is a grocery retailer with physical stores and delivery services in some U.S. cities, as well as some international cities, such as Berlin, Hamburg, London, Milan, Munich, Rome, and some other locations in Singapore and India.