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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Microsoft has a similarly named but unrelated software plus service offering called OneDrive for Business (previously SkyDrive Pro [20] [21]). While OneDrive is a personal storage service on the web, OneDrive for Business is a managed cloud storage for business users that replaces SharePoint Workspace. The physical medium on which the ...
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