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  2. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. [1] [2]

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  4. How do credit card refunds work? - AOL

    www.aol.com/finance/credit-card-refunds...

    When you request a credit card refund, the merchant or retailer sends the refund to your credit card issuer first. Your credit card issuer then applies the refund to your statement or balance as a ...

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  6. Advance-fee scam - Wikipedia

    en.wikipedia.org/wiki/Advance-fee_scam

    Scam letter posted within South Africa. An advance-fee scam is a form of fraud and is a common confidence trick.The scam typically involves promising the victim a significant share of a large sum of money, in return for a small up-front payment, which the fraudster claims will be used to obtain the large sum.

  7. Point of sale - Wikipedia

    en.wikipedia.org/wiki/Point_of_sale

    The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed.At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment.

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  9. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).