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Remote Assistance in Windows Vista. In Windows Vista, Remote Assistance is upgraded with a standalone user interface and based on RDP 6 and Windows Desktop Sharing API. [7] Two systems administrators can simultaneously connect to a single computer. Remote sessions automatically reconnect after restarting the computer.
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
A remote access service connects a client to a host computer, known as a remote access server. [1] The most common approach to this service is remote control of a computer by using another device which needs internet or any other network connection. Here are the connection steps: User dials into a PC at the office.
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The first two are individual utilities that allow a user to operate an interactive session on a remote computer over the network. In case of Remote Assistance, the remote user needs to receive an invitation and the control is cooperative. In case of RDC, however, the remote user opens a new session on the remote computer and has every power ...
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