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  2. Call duration - Wikipedia

    en.wikipedia.org/wiki/Call_duration

    In telephone systems, the time between (a) the instant a circuit, i.e., off-hook condition at each end, is established between the call originator and the call receiver and (b) the instant the call originator or the call receiver terminates the call. In data transmission, the duration of the information transfer phase of an information transfer ...

  3. Intercept message - Wikipedia

    en.wikipedia.org/wiki/Intercept_message

    Optus has an intercept message which is heard by Optus customers when the network is congested or when a technical fault prevents customers from making phone calls: "Unfortunately due to temporary service difficulties, we are unable to connect your call at this time. Please try again later". After the message is played, the call will disconnect.

  4. Call processing - Wikipedia

    en.wikipedia.org/wiki/Call_processing

    Call processing in this sense may include the initial greeting of the call (perhaps time-of-day or other factor dependent) to routing the call based on dialed digits or lack thereof. The automated treatment may include routing the call to an Interactive Voice Response System (IVR) , sending the call to a voice mail system , queuing the call ...

  5. Google Voice - Wikipedia

    en.wikipedia.org/wiki/Google_Voice

    It is used for call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calls. Calls are forwarded to the phone number that each user must configure in the account web portal. Users can answer and receive calls on any of the phones configured [7] to ring in the web portal. While answering a call, the ...

  6. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...

  7. Voice over IP - Wikipedia

    en.wikipedia.org/wiki/Voice_over_IP

    These solutions typically allow dynamic interconnection between users in any two domains of the Internet, when a user wishes to place a call. In addition to VoIP phones, VoIP is also available on many personal computers and other Internet access devices. Calls and SMS text messages may be sent via Wi-Fi or the carrier's mobile data network. [4]

  8. Busy-hour call attempts - Wikipedia

    en.wikipedia.org/wiki/Busy-hour_call_attempts

    In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. [1] BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors.

  9. Session Initiation Protocol - Wikipedia

    en.wikipedia.org/wiki/Session_Initiation_Protocol

    A proxy interprets, and, if necessary, rewrites specific parts of a request message before forwarding it. SIP proxy servers that route messages to more than one destination are called forking proxies. The forking of a SIP request establishes multiple dialogs from the single request. Thus, a call may be answered from one of multiple SIP endpoints.

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