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Using managers to train employees is an effective on-the-job training strategy because it allows them to connect the training to the actual operation that employees will conduct in their routine work. [8] Training employees to train coworkers is another effective strategy since they are familiar with the company's culture, strengths, and ...
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
The School of Hospitality Business is an industry-specific school within the Eli Broad College of Business at Michigan State University.Founded in 1927 as the nation's first business-based hotel training course, The School of Hospitality Business has 350 undergraduate students and 22 faculty members (endowed, tenured, and adjunct).
Training and development involves improving the effectiveness of organizations and the individuals and teams within them. [1] Training may be viewed as being related to immediate changes in effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals.
Employees working in the front desk will also help customers with problems and complaints. [ 4 ] The front office in the hotel industry, also called the reception area , which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions. [ 5 ]
Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. [1] [2] A narrower concept is human capital, the knowledge and skills which the individuals command. [3]
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