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As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of mean time between failures (MTBF), mean time to repair or ...
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;
S&M – Sales & Marketing; SLR – Statutory Liquidity Ratio; S&OP – Sales and operations planning; SAAS – Software-as-a-Service; SAM – Strategic Asset Management or Software Asset Management; SBU – Strategic Business Unit; SBLC – Stand By Letter of Credit; SCM – Supply Chain Management; SCBA – Social Cost Benefit Analysis
In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply ...
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Service (business) Service blueprint; Service climate; Service delivery framework; Service design; Service-dominant logic; Service innovation; Service-level agreement; Service mark; Service mark symbol; Service quality; Service recovery; Service recovery paradox; Service system; Service–profit chain; Services marketing; Servicescape; SERVQUAL ...
Engagement (marketing) Facelift (product) Fallacy of quoting out of context; Fine print; Flighting (advertising) Growth Hacking; Heavy-up; Inseparability; Intangibility; Integrated marketing communications; Low-end market; Marketing communications; Marketing experimentation; Marketing exposure; Marketing information system; Marketing mix for ...