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Average customer ratings for firms had fallen by 10.5% compared to the same period in 2021, and had flatlined since the end of 2023. The charity said customer service standards had still not ...
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Name. 1-Star Reviews Nationwide. Total Assets. Bank of America. 2,256. $3.2 trillion. Assessment. Credit One Bank. 2,168. $878 million. Assessment. Wells Fargo. 2,019
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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The Observer identified Kiwi.com as one of the companies responsible for the year's "worst customer service" after it began charging customers an additional fee for "standard" customer service, with customers who do not pay the fee having to wait longer for phone support and having no access to email support. [25]
The airline’s customer score for long-haul flights was the joint ... the worst performers in the long-haul ranking were Lufthansa (56%), Air Canada (58%), American Airlines (59%) and British ...
Solarplicity was ranked lowest for customer service of 30 energy suppliers in a 2019 survey published by consumer group Which?, citing issues with its online and phone customer service, and poor handling of complaints. [12] Citizens Advice quarterly assessment of energy suppliers has consistently rated Solarplicity poorly.