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Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
In 2006, Oracle purchased Siebel Systems, [6] [7] and later expanded its Siebel CRM software, and on-premises tool, with its SaaS product, Oracle CRM on Demand. [8] In 2012, the company acquired RightNow Technologies, [9] and Eloqua. [10] These acquisitions allowed Oracle to develop a suite of CX cloud-based software. [10]
Oracle's E-Business Suite (also known as EB-Suite/EBS, eBus or "E-Biz" [16]) consists of a collection of enterprise resource planning (ERP), customer relationship management (CRM), human capital management (HCM), and supply-chain management (SCM) computer applications either developed or acquired by Oracle.
Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics: functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution
Oracle Fusion Applications (OFA) are a suite of applications built on Oracle Cloud that include cloud-based applications for enterprise resource planning (ERP), enterprise performance management (EPM), supply chain management and manufacturing (SCM), human capital management (HCM), and customer experience (CX).
2008: Oracle Siebel 8.1 (Released in 2008) 2011: Oracle Siebel 8.2 (Released in 2011) Oracle Sales Cloud; Oracle Fusion CRM; Oracle CRM On Demand; 2015: Oracle Siebel 15.0 (Released 11 May 2015) 2016: Oracle Siebel 16.0 (Released 29 Apr 2016) 2017: Oracle Siebel 17.0 (Released 31 Jul 2017) 2018: Oracle Siebel 18.0 (Released 23 Jan 2018)
Oracle Fusion Middleware (FMW, also known as Fusion Middleware) consists of several software products from Oracle Corporation. FMW spans multiple services, including Java EE and developer tools, integration services, business intelligence , collaboration , and content management .
Oracle Business Intelligence Enterprise Edition Plus, also termed as the OBI EE Plus, is Oracle Corporation's set of business intelligence tools consisting of former Siebel Systems business intelligence and Hyperion Solutions business intelligence offerings.