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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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Vueling Airlines: €30,000: Spain : Failing to obtain valid consent to process customer cookies, as per privacy notice. [39] 2019-12-09: 1&1 Ionos: €9,550,000: Germany : Insufficient protection of personal data, failing to put “sufficient technical and organizational measures” in place to protect customer data in its call centers.
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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