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Hamburger University training started in 1961 with a class of 14 people in the basement of one of its restaurants. The educational program was operated by Fred L. Turner , a grill cook. [ 4 ] Turner would eventually contribute significantly to the growth of McDonald's and become the CEO of McDonald's for 20 years.
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
ServSafe is a food and beverage safety training and certificate program administered by the US National Restaurant Association.The program is accredited by ANSI and a US nonprofit called the Conference for Food Protection. [1]
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“The training should be not only for bartenders but servers as well,” he added. As restaurants add patios and larger areas, Maggiore said servers are more of the customer point of contact.
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