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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.
To change this template's initial visibility, the |state= parameter may be used: {{The Office (American TV series) episodes | state = collapsed}} will show the template collapsed, i.e. hidden apart from its title bar. {{The Office (American TV series) episodes | state = expanded}} will show the template expanded, i.e. fully visible.
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This template should not be used for: money (or related items such as travelers cheques.), documents issued in an official capacity by a governmental, regulatory, academic, or professional entity, in exercise of official functions of the entity concerned. Credit/debit cards. This template is not a valid license tag alone. Please accompany it ...
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