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E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]
In May 2017, CCI ordered a probe into the functioning of the Cellular Operators Association of India following a complaint filed by Reliance Jio against the cartelization by its rivals Bharati Airtel, Vodafone India and Idea cellular. On 8 February 2018, it had fined Google's parent company, Alphabet Inc. for ₹135.86 crores for search bias.
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Airtel had also rolled out its Voice over LTE (VoLTE) technology across all Indian telecom circles. [6] It is the second largest mobile network operator in India and the second largest mobile network operator in the world. [4] Airtel was named India's 2nd most valuable brand in the first ever Brandz ranking by Millward Brown and WPP plc. [7]
Open Network for Digital Commerce (ONDC) is a public technology initiative launched by the Department for Promotion of Industry and Internal Trade (DPIIT), Government of India to foster decentralized open e-commerce model and is led by a private non-profit Section 8 company.
A 2022 report found that consumer experiences in the United States had declined substantially in the 2 years since the beginning of the COVID-19 pandemic. [39] In the United Kingdom in 2022, customer service complaints were at record highs, owing to staffing shortages and the supply crisis related to the COVID pandemic.