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American's customer service and gate employees belong to the Communications Workers of America/International Brotherhood of Teamsters Passenger Service Association. [183] PAFCA-AAL represents the nearly 550 FAA-certificated Aircraft Dispatchers and Operations Specialists at American Airlines. This specialized group, many of whom are licensed ...
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US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service department. [ 59 ] By September 2007, US Airways continued to downgrade Pittsburgh International Airport 's status from 500 flights a day (with 12,000 employees) in 2001 to just 68 flights a day (with only 1,800 ...
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American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas. It was formed on December 9, 2013, by the merger of AMR Corporation , the parent company of American Airlines , and US Airways Group , the parent company of US Airways . [ 5 ]
As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.