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Melrose Family Fashions is a chain of clothing stores in the Southwestern United States operated by United Fashions of Texas Ltd. [1]. Melrose was started in 1976 with one store in McAllen, Texas, by the Bar-Yadin family, immigrants from Israel.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.