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1. Chat customer service agent. These days, businesses are looking to connect with customers and provide support through every channel possible. That includes live chat, social media, text, and email.
16. Chat moderator. If live-streaming isn’t for you, you can become a Twitch moderator. While not all moderators are paid, many streamers are at least willing to share their Twitch tips with ...
These Mods, who undergo vetting and orientation processes, adhere to predefined customer service guidelines. They assist or substitute in-house teams by overseeing various online community activities and specializing in digital engagement, including customer service, [2] maintenance tickets, social and forum moderation, and quality assurance. [12]
Hive is an American artificial intelligence company offering machine learning models via APIs to enterprise customers. [1] Hive uses around 700,000 gig workers to train data for its models through its Hive Work app. [2] One of Hive's major offerings is to provide automated content moderation services.
Commercial Content Moderation is a term coined by Sarah T. Roberts to describe the practice of "monitoring and vetting user-generated content (UGC) for social media platforms of all types, in order to ensure that the content complies with legal and regulatory exigencies, site/community guidelines, user agreements, and that it falls within norms of taste and acceptability for that site and its ...
In November 2020, The Wall Street Journal reported all moderation was still being handled by volunteers, which Parler calls "community jurors". [2] In January 2021, The Wall Street Journal reported that Parler had increased its moderation team to 600 people, and began paying them. They also had begun hiring full-time employees to moderate the ...