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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Speech technology is starting to introduce Artificial Intelligence concepts that make it practical to recognise a much broader range of utterances, learning from experience. This promises to make it practical to greatly improve speaker recognition rates and expand the range of information that can be provided by a voice portal.
2NF—second normal form; 3GL—third-generation programming language; 3GPP—3rd Generation Partnership Project – 3G comms; 3GPP2—3rd Generation Partnership Project 2; 3NF—third normal form; 386—Intel 80386 processor; 486—Intel 80486 processor; 4B5BLF—4-bit 5-bit local fiber; 4GL—fourth-generation programming language; 4NF ...
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
US telecommunications companies petition the US Congress to ban Internet phone technology. [100] G.729 speech codec introduced, using CELP (LPC) algorithm. [101] 1997: Level 3 began development of its first softswitch, a term they coined in 1998. [102] 1999: The Session Initiation Protocol (SIP) specification RFC 2543 is released. [103]
Telecom Telecom Glossary: POST: Power-on self test Hardware Cisco Catalyst 2800 User Guide, for example POTS: Plain old telephone service Telecom Telecom Glossary: PPP: Point-to-point Protocol Telecom RFC 1661 PPTP: Point-to-Point Tunneling Protocol Telecom RFC 2637 PTT: Public Telephone and Telegraph Telecom Telecom Glossary or Free Dictionary ...
The IBM 7770 and IBM 7772 Audio Response Units are an early form of interactive voice response (IVR) technology. They allowed users to interact directly with an IBM Mainframe using only a touch-tone telephone or a terminal which could generate tones.