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Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.
A performance indicator or key performance indicator (KPI) is a type of performance measurement. [21] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [22]
A balanced scorecard of strategic performance measures is then derived directly by selecting one or two measures for each strategic objective. [7] This type of approach provides greater contextual justification for the measures chosen, and is generally easier for managers to work through.
Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
7. Performance Metrics and KPIs Performance metrics and Key Performance Indicators (KPIs) are quantifiable measures used to assess and track productivity. Setting and monitoring these indicators help organizations evaluate their progress toward goals, identify areas for improvement, and make data-driven decisions to enhance productivity.
Benchmarking is used to measure performance using a specific indicator (cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure) resulting in a metric of performance that is then compared to others. [1]
It is not however an absolute measure and is best used to identify scope for process performance improvement, and how to get the improvement. [3] OEE measurement is also commonly used as a key performance indicator (KPI) in conjunction with lean manufacturing efforts to provide an indicator of success. OEE can be illustrated by a brief ...
Performance is an abstract concept and must be represented by concrete, measurable goals or objectives. For example, baseball athlete performance is abstract as it covers many different types of activities. Batting average is a concrete measure of a particular performance attribute for a particular game role, batting, for the game of baseball.