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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
eCRM. The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology (IT).
HubSpot CRM Free: HubSpot: N/A N/A SaaS [2] Java [3] Cloud computing HBase: 2014 [4] Neolane: Adobe: v6 2012 Proprietary or SaaS C++, JavaScript Windows, Linux MS SQL, Oracle, PostgreSQL, MySQL 2001 Nutshell CRM: Nutshell CRM 2017 2017 SaaS: PHP Web, iOS, Android: MySQL: 2010 Oracle Advertising and Customer Experience (CX) Oracle Corporation ...
Salesforce. [1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Founded by former Oracle executive ...
In May 2013, [12] the company was accredited for entry in the UK Government 's GCloud CloudStore catalogue. In July 2013 [13] Really Simple Systems launched a cross-platform version of its CRM, running seamlessly on desktops, laptops, tablets and smartphones. Version 5, launched in March 2017, [14] offered a new user interface, custom ...
Customer value maximization. Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities, identifying and capturing maximum potential from prospective and existing customers. [1] Customer value maximization is about: 1. Understanding Customer Needs.
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