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Emotional labor. Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the ...
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".
Arlie Russell Hochschild (/ ˈhoʊkʃɪld /; born January 15, 1940) is an American professor emeritus of sociology at the University of California, Berkeley [1] and writer. Hochschild has long focused on the human emotions that underlie moral beliefs, practices, and social life generally. She is the author of ten books, including the ...
What Is Emotional Labor?The term emotional labor was first coined by sociologist Arlie Hochschild in her 1983 book on the topic, The Managed Heart . Hochschild’s...
Happiness in the workplace is usually dependent on the work environment. During the past two decades, maintaining a level of happiness at work has become more significant and relevant due to the intensification of work caused by economic uncertainty and increase in competition. [4] Nowadays, happiness is viewed by a growing number of scholars ...
For emotion work sold for a salary, see Emotional labor. Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. [ 1 ] Emotion work may be defined as the management of one's own feelings, or work done in an effort to maintain a relationship; [ 2 ] there is dispute as to whether emotion work is only ...
These inspirational Labor Day quotes will have you feeling thankful to live in America and appreciate the value of hard work. 55 Inspiring Labor Day Quotes From MLK Jr., Eleanor Roosevelt and More ...
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]