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2. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Incident Record: an incident can be generated when an exception is detected. RFC: in case of an RFC there are two scenarios underlined: For an exception (two new network devices have been added without the necessary authorization) For a change (in order to prevent a file system failure, the server needs to be upgraded.

3. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

5. Incident management - Wikipedia

   en.wikipedia.org/wiki/Incident_management

   An incident is an event that could lead to the loss of, or disruption to, an organization's operations, services or functions. [2] Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence.

6. Service Interface for Real Time Information - Wikipedia

   en.wikipedia.org/wiki/Service_Interface_for_Real...

   The Framework provides a uniform architecture for defining data messages either as request/response pairs or as publish/subscribe services. The payload content model is separated from the messaging aspects so that the same payload content can be used in both request and subscription services and the same common messaging components can be used ...

7. Incident Command System - Wikipedia

   en.wikipedia.org/wiki/Incident_Command_System

   Incident Command structure is organized in such a way as to expand and contract as needed by the incident scope, resources and hazards. Command is established in a top-down fashion, with the most important and authoritative positions established first. For example, Incident Command is established by the first arriving unit.