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2. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

3. Contact manager - Wikipedia

   en.wikipedia.org/wiki/Contact_manager

   A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are databases that provide an integrated approach to tracking information and communication activities linked to contacts.

4. Twilio - Wikipedia

   en.wikipedia.org/wiki/Twilio

   Twilio was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis [4] and was based initially in Seattle, Washington, and San Francisco, California. [5]On November 20, 2008, the company launched Twilio Voice, an API to make and receive phone calls completely hosted in the cloud. [6]

5. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2]

6. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .

7. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   In September 2019, Fuze announced an integration with Slack, enabling users to seamlessly toggle between the two platforms when moving from a Slack conversation to a Fuze call or meeting. [8] Fuze integrates with Google Meet , Zoom , Webex , Microsoft Teams , and GoToMeeting , to launch and join videoconferences seamlessly.