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An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
Templates relating to online library catalogs. This category contains templates that create an inline, external link to an entry for a work or edition in an online catalog. The specific entry is determined by a unique identifier passed as a parameter in the template.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
Structure of FitSM parts. FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO.However, in a way very similar to that of many ISO and ISO/IEC standard families, it structures its documents into several numbered parts and defines requirements for an effective service management system in its part 1.
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