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The shift plan, rota or roster (esp. British) is the central component of a shift schedule in shift work. [1] The schedule includes considerations of shift overlap, shift change times and alignment with the clock, vacation, training, shift differentials, holidays, etc.
LibreOffice (/ ˈ l iː b r ə /) [11] is a free and open-source office productivity software suite, a project of The Document Foundation (TDF). It was forked in 2010 from OpenOffice.org, an open-sourced version of the earlier StarOffice.
Staffing models are related sets of reports, charts and graphs that are used to precisely measure work activity, determine how many labor hours are needed, analyze how employee time is spent and calculate costs. Staffing models are used in the healthcare industry and use predictive analytics methods for forecasting. [1]
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Staffing is the process of finding the right worker with appropriate qualifications or experience and recruiting them to fill a job position or role. [ 1 ] [ 2 ] Through this process, organizations acquire, deploy, and retain a workforce of sufficient quantity and quality to create positive impacts on the organization's effectiveness. [ 3 ]
The concepts and mathematics introduced by Agner Krarup Erlang have broad applicability beyond telephony. They apply wherever users arrive more or less at random to receive exclusive service from any one of a group of service-providing elements without prior reservation, for example, where the service-providing elements are ticket-sales windows, toilets on an airplane, or motel rooms.