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After the shooter's phone had been recovered, the FBI asked San Bernardino County, the owner of the phone, to reset the password to the shooter's iCloud account in order to acquire data from the iCloud backup. However, this rendered the phone unable to backup recent data to iCloud, until the new iCloud password was entered.
iCloud allows users to store data such as music and iOS applications on remote computer servers [10] for download to multiple devices, such as iOS-based devices running iOS 5 or later, [11] and personal computers running OS X 10.7.2 Lion or later, or Microsoft Windows (Windows Vista service pack 2 or later). iCloud replaced Apple's MobileMe ...
iCloud is a free service, and comes with 5 GB of cloud storage. Users can subscribe to iCloud+ for additional storage up to 2 TB (or 4 TB for users of Apple One Premier plan who also buy an additional 2 TB of storage).
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information.
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