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2. Healthcare CRM - Wikipedia

   en.wikipedia.org/wiki/Healthcare_CRM

   Healthcare CRM, also known as Healthcare Relationship Management, [1] is a broadly used term for a Customer relationship management system, or CRM, used in healthcare. There are three (3) generally recognized forms of CRM: Sales, Marketing, and Service [ 2 ]

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

4. Customer intelligence - Wikipedia

   en.wikipedia.org/wiki/Customer_intelligence

   Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out without buying anything. Information about these customers ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...

6. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Systems Creator Last Stable Version Release Date License Implementation language(s) AI Server Operating System Database backend First Release Date Act! CRM: Pat Sullivan and Mike Muhney: 22.1 June 2020 Proprietary or SaaS: C#, .NET: yes Windows, Web, iOS, Android: MS SQL: 1987 Adempiere: Jorg Janke 3.9.3 December 2019 GPLv2: Java no Windows ...

7. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...