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This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [ 6 ] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl .
MIT license (ZPL v 2.0 for the template system) Python: SQLite, MySQL, PostgreSQL, [22] anydbm 2001 2.4.0 [23] 2024-07-13; 6 months ago StarTeam: originally Starbase Corporation, currently Borland: Proprietary C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Unknown Supportworks: Hornbill Systems Proprietary C++ and PHP
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Trac is an open-source, web-based project management and bug tracking system. It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. [4] Trac integrates with major version control systems including ("out of the box") Subversion and Git.
The web server or database management system also varies. LEMP is a version where Apache has been replaced with the more lightweight web server Nginx. [6] A version where MySQL has been replaced by PostgreSQL is called LAPP, or sometimes by keeping the original acronym, LAMP (Linux / Apache / Middleware (Perl, PHP, Python, Ruby) / PostgreSQL). [7]
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
This is a list of commands from the GNU Core Utilities for Unix environments. These commands can be found on Unix operating systems and most Unix-like operating systems. GNU Core Utilities include basic file, shell and text manipulation utilities. Coreutils includes all of the basic command-line tools that are expected in a POSIX system.
Users may be locked into "form" based sub-system by command macro scripts [11] if required, although a skilled user would be able to break out of this and get command-line access. (It is, in fact, possible for a Stratus system administrator to set up a user's account such that an attempt to break out of FMS—the Stratus Forms Management System ...