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An electronic performance support system (EPSS) is any computer software program or component that improves user performance. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training ...
Training on details of the new or revised information system and work system; Conversion to the new or revised work system; Acceptance testing; As an example of the iterative nature of a work system's life cycle, consider the sales system in a software start-up. The first sales system is the CEO selling directly.
An executive information system (EIS), also known as an executive support system (ESS), [1] is a type of management support system that facilitates and supports senior executive information and decision-making needs. It provides easy access to internal and external information relevant to organizational goals.
A work system is a system in which humans or machines perform processes and activities using resources to produce specific products or services for customers. An information system is a work system in which activities are devoted to capturing, transmitting, storing, retrieving, manipulating and displaying information. [20]
Training and training devices support encompasses the processes, procedures, techniques, training devices, and equipment used to train personnel to operate and support a system. This element defines qualitative and quantitative requirements for the training of operating and support personnel throughout the life cycle of the system.
A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured ...
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